THE CRA PERSPECTIVE · TECHNOLOGY & TOMORROW AI Agents: The Next Evolution of Artificial Intelligence From answering questions to taking action—how intelligent digital assistants are changing the way we work and live. Imagine an assistant that does more than answer your questions. It researches information, organises documents, compares options, prepares reports and helps complete a task through a series of connected steps. This is the idea behind an AI agent —a software system designed to pursue a defined goal, make decisions within its instructions, use available tools and carry out actions with an appropriate level of independence. Artificial intelligence has already transformed the way people write, learn, search and create. AI agents take the idea further by connecting intelligence with action. Instead of helping only with an individual question, they can help manage a complete workflow. But what exactly is an AI agen...
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